ONLINE REGISTRATION FOR THIS MEETING CLOSES AT 11:59 P.M. ON 1/5/26. CONTACT ERIC HOLLEMAN FOR AVAILABILITY: EHOLLEMAN@CONEXUSSG.COM.
The Penny Dilemma: Navigating the True Cost of Low-Value Transactions
As the payments landscape evolves, organizations are increasingly confronting the “penny dilemma” — the rising operational, processing, and reconciliation costs associated with low-dollar transactions. While each transaction may seem insignificant on its own, the cumulative impact can materially affect margins, efficiency, and customer experience.
In this session, a Senior Manager of Bank Operations from Zions Bancorporation and the CFO of Half Price Books will share real-world perspectives from both the financial institution and corporate sides. Attendees will gain insight into how the penny dilemma is showing up in their organizations today, the operational and financial challenges it creates, and the strategies being implemented to mitigate costs while maintaining strong customer relationships.
Felicia Zenn | Bank Operations Senior Manager – Enterprise Vault Services, Zions Bancorporation
Laura Beverly | Chief Financial Officer, Half Price Books
Learning Objectives:
Audience will understand the outlook for:
- Understand the penny dilemma and how low-dollar transactions can disproportionately impact operational costs and profitability
Identify where these costs surface across banking operations, treasury, accounting, and retail environments
Learn practical strategies organizations are using to reduce friction, streamline processing, and improve efficiency
LOCATION
Maggiano’s Little Italy
6001 W. Park Blvd.
Plano, TX 75093
SCHEDULE
4:30 - 5:00 p.m. Check-in & Networking
5:00 - 5:40 p.m. Hors d’oeuvres & Cocktails
5:40 - 6:30 p.m. Program & Q&A | 1 CPE
STRATEGIC INVESTORS
Baker Tilly
USI
Amegy Bank
REGISTRATION
Registration deadline | Monday 1/5/26
Open to FEI Dallas members, and non-members with financial or executive roles in the retail/restaurant sectors.
FEI Members – Register on this page.
Non-FEI Members (including Strategic Investors) – Contact Nancy Ehlers at nancy.ehlers@feidallas.org with the following information by the registration deadline.
Name
Company name
Job title
Address, City, State, ZIP
Email
Phone
Mobile phone (if different)
LinkedIn address
CPE CREDIT
This event offers 1.0 CPE credit via FEI’s CPE Center to attendees who complete pre-registration and sign in/out at the meeting.
Instructional Method | Group-Live
Recommended CPE Credits | 1 .0
Field of Study | Management Services
Prerequisites/Advance Preparation | None
Financial Executives International is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
For FEI CPE credits, one credit hour equals 50 minutes according to NASBA guidelines. Some States boards may differ on how many minutes constitute a credit hour. Contact your state board for more information.
CONTACT
Nancy Ehlers
FEI Dallas CPE Manager & Event Support
nancy.ehlers@feidallas.org