Before You Roll Your Eyes, Let's Talk
Every leader has been there - the eye roll in a meeting, the sigh across the table, the silence that speaks louder than words. These subtle, nonverbal cues often spark tension, confusion, or unnecessary drama. In this keynote, learn how to spot and interpret those signals, why some people are more likely to “take it personally,” and how communication styles play a role in misunderstandings. Most importantly, Heather will share practical strategies to read the room, keep emotions in check, and respond with clarity instead of conflict - so teams can strengthen trust, cut the drama, and stay focused on results.
Heather Lisle | Founder-Owner, The Leadership Lab
Learning Objectives: By attending, you will learn:
- How to Decode the Silent Signals: Learn how nonverbal cues - eye rolls, sighs, crossed arms, silence - send messages louder than words and how those signals can unintentionally trigger tension, confusion, or hurt feelings in the workplace.
- How to Understand the Root of “Taking It Personally”: Discover how different communications styles are wired to interpret behavior and body language - and why that feels like a personal attack might just be a style mismatch, not malice.
- How to Respond, Don't React: Build self-awareness and emotional intelligence to stop the drama before it starts. You'll walk away with practical tools to read the room, reset misunderstandings, and respond with clarity, not conflict.
Food and beverages provided by S+H Consulting/S+H Search.
SCHEDULE
5:30 - 6:00 p.m. Networking
6:00 - 7:30 p.m. Program | 1.5 CPEs in Personal Development
7:30 - 8:00 p.m. Optional Networking
LOCATION
Sherry Lane Place
Ground Floor Conference Room
5956 Sherry Lane
Dallas, TX 75225
No charge for Garage parking if departing after 6:00 p.m.
REGISTRATION
Open to FEI members, and non-members who qualify for FEI membership.
Registration deadline | Thursday 1/15/26
FEI Members – Register on this page
Non-FEI members – Please check that you meet FEI membership qualifications before requesting registration. Pre-approval and pre-registration is required.
To request registration, contact Nancy Ehlers at nancy.ehlers@feidallas.org with the following information by the registration deadline.
Name
Company name
Job title
Address, City, State, ZIP
Email
Phone
Mobile phone (if different)
LinkedIn address
CPE CREDIT
Instructional method: Group-Live
Recommended CPE Credits: 1.5 Credits in Personal Development
Experience Level: Basic
Prerequisites/advance preparation: None
Financial Executives International is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
For FEI CPE credits, one credit hour equals 50 minutes according to NASBA guidelines. Some states boards may differ on how many minutes constitute a credit hour. Contact your state board for more information.
CONTACTS
Nancy Ehlers | Registration
FEI Dallas CPE Manager, Event Support
nancy.ehlers@feidallas.org
Jackie Dunn
FEI Dallas Manager
jackie.dunn@feidallas.org
Kelly Harris
FEI Dallas Career Management
kelly.harris@harris-dickey.com
972-672-7597